Frequently Asked Questions
When will my order be delivered?
If you have ordered a stock item your order will be with you in 2-3 days. For items that are not held in stock or that are a customised design the delivery time will be approximately 4-6 weeks. This can fluctuate depending on our workload. For a more information please see the individual product page or contact us and we can give you a more accurate time to manufacture your requirement.
What is your delivery charge?
Our standard delivery charge starts from £14.95, however this will depend on the size of your order and your delivery destination. Please see our Delivery & Returns page for more information.
Do you deliver your products all over the world?
Yes we can deliver anywhere in the world. Please see our delivery page for more information.
What is your minimum order quantity?
Each product has a different minimum order quantity. Please check the individual product page for clarification.
Can I return an item if I am unhappy with it?
We will only accept the return of standard, unused items, printed or bespoke bag designs cannot be returned unless faulty. Please see our Terms and Conditions page for more information.
Can I design my own bag or add my company name to an existing bag?
We can make any bag - whether we customise one of our existing bags or design something brand new. Please see our Custom Made Bags page for more information.
How many times can I use my bag?
All Versapak bags can be used over 2,000 times and come with a 5 year guarantee
Which security seal should I use?
Versapak recommend the T2 Security Seal. We do have 3 other types of locking system and seals available - the Versapak T Seal, Versapak Button Seal and the Versapak Arrow Seal. Click here to find out more .
Can I add my company logo to one of your bags?
We can overprint all of our bags with the logo of your choice. Please see our Overprinting page and Custom Made Products page for more information.
What should I do if I do not want to purchase online and pay with a credit card?
Please free phone call us on 0800 013 0990 and we will take your order over the phone.
I cannot find the product that I am looking for.
We can manufacture bags for every purpose. If you have not found what you are looking for on our website please call us on 020 8333 5300 and we will advise you.
Do you charge for overprinting?
Yes, we charge a set up fee. Additional costs apply to printed colours, the first colour is free and each additional colour will be chargeable. Please view individual products or Customisation and Overprinting page for more details.
Can I order items from you and pay for them later?
Speak to us and we will be able to assist you further on the requirements for opening a credit account with us. Please call us on 020 8333 5300 or contact us here
Where can I find a catalogue of your full range?
You can view our entire range here
How should I clean my Versapak pouches and holdalls?
The material used in the construction of all Versapak Pouches and Holdalls is suitable for cleaning with any commercially available detergent and is also suitable for cleaning with antiseptic cleaning fluids and wipes. The use of solvents is not recommended for cleaning as this can remove any print on the bag. Although in most instances the use of a solvent based cleaner will not damage to the bag material. However, it is advisable to test the solvent on a small area of the bag.
If I have a concern or complaint, who should I contact?
We do our utmost to satisfy our customers however if you have a query, concern or if you would just like to send us a message about our services email: email@example.com